1. Introduction

Frantastic Pets Limited ("we," "our," or "us") is committed to protecting the privacy and personal information of our customers, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR) under UK law.

2. Information We Collect

2.1. Personal Information: We may collect personal information such as your name, address, email address, phone number, and payment information when you use our services, make an appointment, or communicate with us.

2.2. Website Usage Data: We may collect non-personal information about your visit to our website, including your IP address, browser type, and pages viewed, to improve our website and services.

3. How We Use Your Information

3.1. We use your personal information for the following purposes:

• To provide and maintain our grooming services.

• To process payments and manage appointments.

• To send you important service updates and notifications.

• To respond to your inquiries and provide customer support.

• To improve our website and services.

• To comply with legal obligations.

4. Methods Of Communication

4.1. The communication methods that we will use to send you service messages and/or promotional / marketing activity, if subscribed, are:

• E-mail.

• Text message.

• WhatsApp.

• Facebook Messenger.

5. Legal Basis for Processing

5.1. We process your personal information based on one or more of the following legal grounds:

• Your consent.

• The necessity of processing for the performance of a contract.

• Compliance with legal obligations.

• Legitimate interests pursued by us or a third party.

6. Data Sharing

6.1. We may share your personal information with:

• Service providers assisting us with payments and customer relationship management.

• Legal authorities when required to by law.

7. Your Rights

7.1. Under GDPR, you have the right to:

• Access, rectify, or erase your personal information.

• Restrict or object to its processing.

• Receive your data in a structured, commonly used, and machine-readable format.

• Lodge a complaint with a supervisory authority.

8. Cookies and Tracking Technologies

8.1. We use cookies and similar technologies to enhance your experience on our website. You can manage cookie preferences through your browser settings.

9. Security

9.1. We implement stringent security measures, through password protection, to ensure your personal information is safe and secure and only accessible by authorised personnel. However, it is worth noting that no method of transmission over the internet is entirely secure.

10. Changes to this Privacy Policy

10.1. We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the "Last Updated" date will be revised accordingly.

11. Contact Us

11.1. If you have questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us via:

• Post: Frantastic Pets Limited, 29 Maitland Place, Bowerhill, Melksham, Wiltshire, SN12 6XG

• E-mail: frantasticpets@gmail.com

• Tel: 07305 231422